In the context of the VICIdial Open-Source Contact Center Suite , the file agc/vicidial.php is the primary script that generates the Agent Web Interface
. It acts as the "cockpit" for call center agents, allowing them to handle inbound, outbound, and blended calls through a web browser. VICIdial.org Core Functionality Dialer Clogging - vicidial.org
The agc/vicidial.php file is the core component of the VICIdial Agent Interface. It functions as the front-end web application that agents use to handle calls, manage dispositions, and interact with the dialer system in real-time. Functional Overview of agc/vicidial.php
Agent Interaction: It serves as the primary workspace where agents log in, view lead information, and control call states (e.g., Dial, Hangup, Park, Transfer).
Dynamic Data Exchange: The interface uses extensive XMLHTTPRequest (AJAX) functions to pass data back and forth between the agent's browser and the server without reloading the page.
System Integration: It connects the agent to the Asterisk conference room, allowing for voice communication and multi-way conferencing. Performance and Reporting
While vicidial.php is the interface for generating data (calls and agent statuses), the actual reports are typically viewed through the Manager Administration page (/vicidial/admin.php).
Real-Time Monitoring: Manager-level reports like the Real-Time Main Report (often fetched via AST_timeonVDAD.php) track agent statuses such as "INCALL," "PAUSE," or "DISPO" as they interact with the agent screen.
Calibration: Accurate reporting of server load and agent activity often requires monitoring metrics like "Average Server Load" at the bottom of real-time screens.
Agent Status Issues: A common issue reported is agents appearing in a "LAGGED" or "DISPO" state on reports while actually on a call, often due to connection synchronization delays exceeding 30 seconds. Customization and Extensibility SAMPLE MANAGER MANUAL - Unblog.fr
The ViciDial manager administration page(/vicidial/admin. php) gives links to modify many aspects of how the ViciDial systems run. Unblog.fr Leave 3way not working for agc/vicidial.php
AGC Vicidial PHP refers to the Agent Control GUI (AGC) , specifically the core vicidial.php script that powers the agent-facing interface of the VICIdial Open Source Contact Center Suite VICIdial.org Core Functionality vicidial.php
file is the primary interactive web portal for agents. It works through a standard web browser to provide real-time call handling and data management without requiring additional client-side software. VICIdial.org Agent Login:
It manages the two-stage login process where agents must first authenticate their phone/webphone and then their user credentials to access a specific campaign. Call Control:
Agents use this interface to manual dial, take inbound calls, pause their status, or hang up and dispose (categorize) calls. Real-Time Data: agc vicidialphp work
The interface displays lead information, scripts, and call history. It uses asynchronous (AJAX) requests to update call statuses and agent states in real-time. Integrated Features:
It provides buttons for advanced tasks like transfer-conferences, 3-way calling, and launching external Key Technical Components
The AGC works by connecting the web-based human interface to the backend system logic: VICIDIAL Open Source Contact Center Suite
vicidial.php (located in the directory) is the core script for the Agent Control GUI
(AGC) in the VICIdial open-source contact center suite. It acts as the primary web-based interface where agents log in, manage calls, and handle customer data. VICIdial.org Core Functionality Agent Interface
: It provides the dashboard for agents to handle inbound, outbound, and blended calls. Session Management
: It manages agent logins by verifying credentials against the vicidial_users tables in the database. Real-time Communication : The page uses extensive XMLHttpRequest
(AJAX) functions to pass data back and forth to the server without refreshing the page, enabling features like live call status and channel management. Call Control
: Agents use this screen to park calls, initiate three-way conferences, and record interactions. VICIdial.org Key Components & Customization VICIdial for
The text for agc/vicidial.php refers to the core file for the Agent Control GUI (AGC) in the VICIdial open-source contact center system. This PHP file generates the real-time web interface that agents use to log in, handle inbound/outbound calls, and manage lead data.
Depending on your goal, here is the text or logic you might need: 1. Agent Login Text
If you are looking for the standard login prompts or troubleshooting text found in this file:
Initial Login Screen: Prompts for Phone Login and Phone Password.
Secondary Login Screen: Prompts for User ID, Password, and Campaign. In the context of the VICIdial Open-Source Contact
Error Messages: Common text includes "Login incorrect, please try again" or "Your phone login and password are not active in this system". 2. Custom Scripting Text
If you want to display dynamic text to agents (like a sales script) using PHP inside the dialer:
Standard Variables: Use tags like --A--first_name--B-- to pull lead data into the script tab.
Custom PHP Snippet: To echo agent-specific info in a web form or script, you might use:
// Example for a custom script or web form $agent_name = $_GET['agent_name']; echo "Hello, my name is $agent_name. Thank you for calling today!"; Use code with caution. Copied to clipboard
Source Reference: Detailed integration methods can be found in the official Agent API documentation . 3. Translation and UI Text
To change the actual text on buttons or labels (e.g., changing "Dial Next" to another language):
Modern Method: Use the Languages module in the Admin interface to edit the vicidial_language_phrases table.
Legacy Method: For older versions, developers often manually edited the text strings within agc/vicidial.php or replaced button images in the agc/images/ directory. Are you trying to customize the agent interface or VICIdial.com
The file agc/vicidial.php is the beating heart of the VICIdial agent experience. It is not just a page; it is a massive, single-window application that manages the entire lifecycle of a call without ever requiring a browser refresh. The Story of a Call in vicidial.php
When an agent logs in, vicidial.php initializes a complex environment of JavaScript and AJAX that connects their browser to the Asterisk telephony engine.
The "Alive" Pulse: Once logged in, the script begins sending an AJAX "pulse" to the server every second. This updates the vicidial_live_agents table with a random number to prove the agent is still active and ready for a call.
The Hunt: In the background, specialized PERL scripts like AST_VDadapt.pl analyze agent availability and decide how many numbers to dial. When a "live human" is detected on a dial, the system "grabs" the agent's ID and changes their status to QUEUE.
The Bridge: The vicidial.php interface on the agent's screen is watching for this status change. The moment it sees QUEUE, it triggers a redirect in the Asterisk system to move the live call into the agent's "MeetMe" conference room. Response will show the top candidate(s) and their scores
The Interaction: The agent's screen instantly populates with the customer's data—name, address, and history—retrieved from the vicidial_list table. The agent can then use integrated features like:
Script Tab: Pre-written guides that can automatically merge customer data into the text.
Form Tab: Custom data entry fields tailored to the specific campaign.
Web Form: A button that can launch external CRM pages, passing customer data via the URL.
The Disposition: When the call ends, the script presents a "Disposition" screen. The agent chooses an outcome (e.g., "Interested," "Sale," "Disconnect"), which vicidial.php saves back to the database before immediately signaling the system that the agent is ready for the next call. Key Technical Characteristics modifying /agc/vicidial.php - vicidial.org
agc/vicidial.php is the core component of the VICIdial agent interface, serving as the primary web application for agents to handle calls, manage lead data, and interact with the dialer. VICIdial.org Core Functionality Agent Control Center:
It provides the graphical user interface (GUI) where agents log in, set their status (Available, Paused, etc.), and control call functions like hanging up, transferring, or starting 3-way conferences. Real-Time Lead Management:
The page displays customer information for live calls and allows agents to disposition calls (e.g., mark as "Sale" or "Not Interested"). Call Flow Logic:
It handles the complex "Leave 3-way conference" logic, allowing an agent to bridge a customer with a third party (like a closer or supervisor) and then exit the call while the other two remain connected. Backend Interaction: The script heavily utilizes vdc_db_query.php manager_send.php
through AJAX/XMLHTTPRequest to pass data between the browser and the Asterisk/MySQL backend in real time. VICIdial.org Configuration and Customization Vicidial/LANG_www/agc_br/vicidial.php at master - GitHub
Vicidial Public. Issues 1. Pull requests 1. 2. 4. 6. 7. 10. 12. 15. 21. 22. 24. 44. 45. 46. 47. 48. 49. 50. VicidialCSS/agc/vdc_db_query.php at master - GitHub
Use saved searches to filter your results more quickly * Code. * Issues. * Actions. * Wiki. * Security and quality. Leave 3way not working for agc/vicidial.php
Simulate a call routing request via browser or curl:
curl "http://your-vicidial/vicidial.php?ACTION=AGCCheck&campaign_id=TESTCAMP&agent_user=testagent"
Response will show the top candidate(s) and their scores.
use FFmpeg\FFmpeg;
require 'vendor/autoload.php';
$ffmpeg = FFmpeg::create();
$audioInput = $ffmpeg
->open('input.mp3')
->getFormat()
->getAudioStreams()
->first();
$audioOutput = $ffmpeg
->open('output.mp3')
->getFormat()
->getAudioStreams()
->first();
// Basic AGC: Adjusting gain (note: actual AGC would require more complex analysis and adjustments)
$volumeFilter = 'volume=1.5'; // For example, to boost volume by 50%
$ffmpeg
->save($audioInput, $volumeFilter, $audioOutput);
Vicidial utilizes a WebRTC softphone (often integrating libraries like SIP.js or similar WebRTC stacks) embedded within the PHP-driven agent dashboard. The AGC feature operates client-side within the browser's audio processing layer.