If you have forgotten your password or simply want to change it, you can reset it through the official PK XD password recovery page.
For a visual walkthrough on how to log back into your account after forgetting your password, watch this guide:
Tutorial : How to login in PK XD even if you forget your password CcrazyPalak YouTube• Feb 6, 2023 Step-by-Step Password Reset
To reset your password, follow these official steps provided by PK XD Support:
Access the Reset Tool: Visit the official PK XD Forgot Password page.
Enter Your Details: Type in the email address linked to your account or your nickname (formatted as name+#numbers). Note: Ensure the email is typed in all lowercase letters.
Check Your Email: Look for a message from noreply@afterverse.com titled "Change your Password".
Time Limit: This link is only valid for one hour. If it expires, you must restart the process.
Set a New Password: Click the button in the email to reach the reset page. Enter a new password between 6 and 15 characters long and click "Save".
Log In: Open the PK XD app and sign in with your updated credentials. Recovering Unregistered Accounts
If you did not link an email to your account before losing access, you cannot use the automatic reset tool. Instead, you must contact the PK XD Customer Experience team:
If you made purchases: Provide your full nickname (name+#numbers), a new email to link to the account, and the invoice of your oldest purchase. pk+xd+reset+password
If you did NOT make purchases: Provide your full nickname so the support team can investigate alternative recovery methods. Important Safety Tips
Official Channels Only: Never share your password with anyone; the PK XD team will never ask for it.
Register Early: Always link an email address in the game settings as soon as possible to prevent permanent data loss if you ever need to reset the game. I Forgot My Password! - PK XD Support - Zendesk
To reset your password, the most effective method is using the Official Password Reset Page. Step-by-Step Password Recovery Access the Site: Go to the PK XD "Forgot Password" page.
Enter Details: Provide the email linked to your account or your full nickname (name + #numbers).
Note: If using email, ensure it is entered in all lower case.
Check Email: Look for a message from PK XD . Urgent: The link in this email is only valid for 1 hour.
Set New Password: Click "Change your Password," enter a new one (6–15 characters), and click "Save". Alternative: Recovery Without Email
If you did not register an email or have lost access to it, you must contact the PK XD Support Team.
If you made purchases: Provide your full nickname, a new email to link, and the invoice from your oldest purchase.
If you have not made purchases: Provide your full nickname so the team can investigate recovery options. If you have forgotten your password or simply
For additional account issues or technical help, you can browse the PK XD Help Center. If you'd like, let me know:
If you still have access to the email linked to the account. If you have ever made an in-game purchase.
Your full nickname (including the #numbers) if you need help finding the right support form. I Forgot My Password! - PK XD Support - Zendesk
: Launch PK XD on your device. On the login screen, instead of entering your details, look for the "Forgot Password?" "Reset Password" Enter Registered Email
: You will be prompted to enter the email address you used to register your account. It is crucial that this email is already verified and linked to your PK XD ID. Check Your Inbox
: After submitting, check your email for a message from Afterverse/PK XD. If you don't see it within a few minutes, check your Follow the Link
: Click the secure link provided in the email. This will take you to a web page where you can create a new password. Create a Strong Password
: Choose a password you haven’t used before. A mix of uppercase letters, lowercase letters, and numbers is recommended for better security. : Return to the app and log in with your new credentials. Important Troubleshooting Tips Unregistered Accounts
: If you played as a "Guest" and never linked an email to your account, you might not be able to use the automated reset tool. In this case, you must contact Afterverse Support
directly to see if they can recover the account using your Player ID (e.g., Name#000). Email Not Arriving
: Ensure there are no typos in the email address you entered. Also, ensure your inbox isn't full, as this can prevent new service emails from arriving. Verification Use a passphrase of 3–5 uncommon words or
: If you are a younger player, you may need a parent’s help to access the registered "Parental Control" email to authorize the password change. Protecting Your Account
Once you regain access, consider these steps to prevent future lockouts: Verify Your Email
: If you haven't already, go to the in-game settings and ensure your email is verified. Write Down Your ID
: Always keep a record of your Player Name and the unique numbers following the hashtag. Never Share Credentials : PK XD staff will
ask for your password. Do not share your login info with other players promising "Free Gems" or "Admin status." support ticket template
you can send to Afterverse if the automated reset doesn't work?
To reset your PK XD password, follow these steps to regain access to your account: Standard Password Reset (With Registered Email)
If you have an email address linked to your account, you can reset it through the Official PK XD Password Reset Tool PK XD Support Access the Reset Page : Go to the forgot-password site Enter Details : Provide the email address linked to your account or your (Name#Numbers). Note: Ensure the email is entered entirely in Check Your Email : Look for a message from noreply@afterverse.com Click the Link : Select "Change your Password" within the email. Important: This link is only valid for Set New Password : Create a password between 6 and 15 characters and click "Save". PK XD Support Recovering Access Without an Email
If you never registered an email address or have lost access to that email, you must contact support directly via their lost access form If you have made a purchase
: Provide your full nickname, the email you want to link, and a copy of your oldest purchase invoice If you have NOT made a purchase : Provide your full nickname (Name#Numbers) so the Customer Experience team can investigate other ways to verify your identity. PK XD Support Troubleshooting Common Issues Incorrect Password After Reset
: If it still says "incorrect password" immediately after a reset, double-check that you are logging in with the correct email address rather than just the nickname. Progress Disappeared
Your method of resetting the password depends on how you originally created your account:
If you signed up with an email (Gmail, Outlook, Yahoo, etc.), follow the steps above. You have full control over resetting the password via email.