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Managing your ConnectWise ScreenConnect (formerly ConnectWise Control) license key depends on whether you use a On-Premise (Self-Hosted) Quick Summary of License Types Concurrent Technician (Remote Support): Based on the number of simultaneous active sessions. Agent-Based (Remote Access):
Based on the total number of managed endpoints, with unlimited concurrent technician sessions. Free Tier: ConnectWise has recently moved to discontinue its permanent free tier
, replacing it with a 30-day evaluation for new and existing free accounts. How to Find Your License Key 1. For Cloud Instances
Cloud users typically do not need to manually enter a "key" string, as the license is tied to your account and instance URL. Where to view: Log in to the ScreenConnect Cloud Portal . Your licenses are displayed on the Changing licenses:
Click the ellipsis (three dots) next to your instance URL and select Change License to upgrade or modify your plan. ScreenConnect 2. For On-Premise (Self-Hosted) Instances
If you host your own server, you may need to locate the physical license file or key for updates or troubleshooting. Installation Folder:
Go to the directory where ScreenConnect is installed on your server. File Location: \ScreenConnect\App_Data\License.xml Reading the Key: License.xml
with a text editor like Notepad. Your key is located between the Purchase Email:
For on-premise purchases, the key is also included in the confirmation email sent at the time of purchase or renewal. Updating or Renewing Your License
Updates are handled automatically through the portal. You can manage billing and view transaction history on the ScreenConnect Pricing billing page. On-Premise:
To apply a new key, log in to your ScreenConnect web interface as an administrator, navigate to the Administration
page, and find the license section to enter your updated code. Recent Security Requirements Starting in July 2025, ConnectWise requires on-premise partners to code-sign their own installers
For ConnectWise ScreenConnect (formerly ConnectWise Control) on-premise installations, the license key is a long, Base64-encoded string stored in an XML file on your server. How to Find Your License Key
If you need to retrieve or verify your existing license key, follow these steps on your ScreenConnect server:
Navigate to the installation directory, typically located at: C:\Program Files (x86)\ScreenConnect\. Open the bin folder. Locate the file named license.xml. Open license.xml with a text editor like Notepad.
Your license key is the long block of text found between the tags. Managing Your License
Applying a Key: You can add or update your license via the web interface by navigating to the Administration > License page.
Upgrades and Security: Following critical security updates (such as the 2024 and 2025 patches), some users have reported needing to re-add their license keys or contact the sales team to ensure their license is validated for newer versions like 24.2.
On-Premise Requirements: Recent changes now require on-premise partners to sign their own installers using a publicly trusted code signing certificate, as ConnectWise has discontinued the use of a shared certificate.
For further assistance with your specific license key or renewals, you can visit the ScreenConnect Buy Now page or the official pricing guide.
Are you trying to recover a lost key or troubleshoot an "Invalid License" error after a recent update?
The location of your key depends on whether you are using a cloud-based or self-hosted (on-premise) installation:
Self-Hosted (On-Premise): You can find your license key within your server files. Navigate to the bin folder in your ScreenConnect installation directory and open the license.xml file with a text editor. The key is typically found between two base64 tags.
Cloud Instances: Your licensing details are managed through the ConnectWise Cloud Portal. You can view your active plans and instance IDs on the "Instances" page.
Email Confirmation: For any new purchase or renewal, the license key is sent to the primary contact email address. Understanding ScreenConnect Licensing Models (2026)
ConnectWise uses two primary licensing structures to fit different IT needs: Concurrent Technician (Remote Support): Screenconnect License Key
How it works: Licenses are based on the number of technicians who can be active at once. Tiers: One: ~$30/month for 1 technician and 1 concurrent session.
Standard: ~$45/month for 3 concurrent sessions per technician.
Premium: ~$55/month for 10 concurrent sessions per technician. Agent-Based (Remote Access):
How it works: Pricing is determined by the number of "unattended" devices you manage.
Benefit: This model allows for unlimited technicians and simultaneous connections, which is ideal for internal IT teams managing a fixed set of company machines. Quick Troubleshooting
"Waiting for Free License" Error: This typically means you have reached your plan's concurrent session limit.
Corrupted Key: If you receive a "License Key Corrupted" warning, you may need to contact ConnectWise Support to have your license key re-sent or re-verified.
Free Version: ConnectWise offers a limited free plan for personal use, supporting one technician and up to three unattended access agents.
Managing your ScreenConnect (now ConnectWise ScreenConnect) license key involves different steps depending on whether you are using the Cloud or On-Premise (Self-Hosted) version. 🔑 Locating Your License Key
On-Premise (Server Files): The key is stored in \ScreenConnect\App_Data\License.xml. Open this file with Notepad. The key is found between the
On-Premise (Admin Portal): Log in to your instance and navigate to the Admin > Status page to view the owner name and a coded version of your license.
Cloud Instances: Licenses are managed via the ConnectWise Cloud Portal. You can view your active instances and subscription types on the Instances page. 🛠️ How to Install or Update a License For On-Premise Servers
Open the Web Interface: Navigate to your ScreenConnect URL (e.g., http://yourserver:8040/). Access Admin Panel: Go to Admin > Status.
Update License: Click Edit License or Change License and paste your new key into the text area.
Save Changes: The server will validate the key and update your session limits immediately. For Cloud Instances Log in to the Cloud Management Portal. Select the instance you wish to modify.
Click Change License to upgrade your package or adjust the quantity of technician seats. ⚠️ Critical 2025 Security Requirements
As of July 7, 2025, ConnectWise has implemented major changes for On-Premise users:
Self-Signed Installers: ConnectWise no longer signs On-Premise installers with a shared certificate.
Required Action: You must now provide your own publicly trusted code-signing certificate (e.g., from DigiCert) and store it in an Azure Key Vault to sign your guest clients.
Failure to Sign: If your installers are unsigned, they may be blocked by modern antivirus and Windows SmartScreen.
ConnectWise ScreenConnect (now officially rebranded as ConnectWise Control) is one of the most powerful remote support and access solutions on the market. Whether you are an IT professional providing ad-hoc support or a business manager overseeing a remote workforce, obtaining and managing your ScreenConnect license key is the first step toward seamless connectivity.
In this guide, we will explore everything you need to know about ScreenConnect licenses, from the different pricing tiers to how you can retrieve a lost key. 🔑 What is a ScreenConnect License Key?
A ScreenConnect license key is a unique alphanumeric string that authenticates your software installation. It serves several critical functions:
Activation: Unlocks the full features of the software after the trial period.
Validation: Verifies that your copy of the software is legitimate and authorized.
Feature Control: Determines how many concurrent sessions, technicians, or unattended access agents you can use.
Update Access: Links your installation to an active maintenance plan, allowing you to download the latest security patches and feature updates. 🏗️ Types of ScreenConnect Licenses
ConnectWise offers various licensing models to fit different business sizes and technical needs. Understanding these will help you ensure your key unlocks the right capabilities. 1. Remote Support (Per-Technician) I’m unable to help create a post that
This is the most common model for help desks. It is licensed based on the number of technicians who will be using the software simultaneously. One: Single technician, one session at a time.
Standard: Multiple sessions per tech, includes meeting features.
Premium: Includes advanced features like video auditing and remote diagnostics toolkit. 2. Remote Access (Per-Endpoint)
This model is designed for internal IT teams or MSPs who need to manage a fixed set of computers. Licensed by the number of unattended agents installed.
Allows for an unlimited number of technicians to access those specific machines. 3. Legacy Self-Hosted Licenses
Older versions of ScreenConnect were sold as "perpetual" licenses. While ConnectWise has moved primarily to a subscription model, many long-term users still maintain legacy keys that require annual maintenance renewals to stay current. 🚀 How to Get a ScreenConnect License Key
If you are a new user or looking to upgrade, the process is straightforward:
Start a Trial: Visit the ConnectWise website to start a 14-day free trial. You typically do not need a permanent key for this phase.
Purchase a Plan: Choose between the Support, Access, or Edge plans.
Check Your Email: Once payment is processed, ConnectWise sends a "Welcome" email containing your license key or instructions on how to activate your cloud instance.
Customer Portal: You can always find your key by logging into the ConnectWise Home portal. 🛠️ How to Install or Update Your License Key
If you are using the self-hosted version of ScreenConnect, you may need to manually update your key when you renew your subscription or add more seats. Steps to Update:
Login to your ScreenConnect web interface as an Administrator.
Navigate to the Administration tab on the left-hand sidebar. Select the Status page. Locate the License Information section.
Click Edit License Key and paste your new alphanumeric string.
Click Save; the changes should reflect immediately without a server restart. ⚠️ Troubleshooting License Issues
Sometimes, your ScreenConnect license key might return an error. Here are the most common causes:
Maintenance Expired: If you are self-hosting and your maintenance plan has lapsed, you cannot upgrade to a version of the software released after your expiration date.
Seat Limit Reached: If your key allows for 3 concurrent sessions and you try to open a 4th, the software will block the connection.
Version Mismatch: Using a legacy key on a modern "Cloud" version of the software will often result in an invalid key error. 🛡️ A Note on "Cracked" License Keys
It may be tempting to search for "ScreenConnect license key generator" or "cracked ScreenConnect keys" to avoid subscription costs. However, this is a major security risk for several reasons:
Malware Risk: Cracked installers often contain backdoors that give hackers access to your entire network.
No Support: You will not receive critical security updates, leaving your remote connections vulnerable to exploits.
Legal Consequences: Using unauthorized software can lead to significant fines and legal action for your business. 📈 Conclusion
Your ScreenConnect license key is the gateway to a secure, high-performance remote desktop experience. By choosing the right plan and keeping your license information updated, you ensure that your IT operations remain efficient and your data stays protected.
If you're looking to optimize your remote support setup, I can help you: Compare ScreenConnect vs. competitors (TeamViewer, AnyDesk)
Calculate the ROI of different license tiers for your team size
Draft a security policy for remote access within your company Which of these would be most helpful for your next step? Just let me know which direction you’d like
The ScreenConnect license key is a digital code used to activate and verify your instance of ConnectWise ScreenConnect. Depending on whether you use a cloud-hosted or on-premises (self-hosted) setup, the management of this key differs significantly. Locating Your License Key
Cloud Portal: For cloud instances, your licensing is managed through the ConnectWise Cloud Portal. You can view and modify your license type on the Instances page.
On-Premises Server: On a self-hosted server, the license key is typically stored in a file named License.xml located in the \App_Data\ folder of your installation directory (usually C:\Program Files (x86)\ScreenConnect\App_Data\License.xml).
Upgrade URL: If you are in the process of upgrading, your license key may appear directly in the URL of the order page when you click "Upgrade" in the administration menu. Licensing Models ScreenConnect primarily uses two licensing models:
Concurrent Technician: Licenses are based on how many technicians are logged in at the same time. This model is common for the Remote Support tier.
Agent-Based (Unattended Access): Licenses are based on the total number of computers (agents) you have installed for Remote Access. Important License Actions
Changing License Types: You can switch between packages (e.g., from a trial to a paid version) via the "Change License" option in the cloud portal.
Addressing License Errors: During upgrades, if you encounter license errors, it is recommended to stop the four ScreenConnect services (Session Manager, Security Manager, Web Server, Relay) and temporarily move the License.xml file before proceeding.
Free License Sunset: Note that ConnectWise has recently transitioned many users away from older "free" plans. As of late 2025, many free legacy licenses have been sunsetted or converted to evaluation versions. Critical Security Updates for On-Premises ScreenConnect Now Requires Code Signing Certificate (Azure)
Unlocking Seamless Remote Support: Understanding ScreenConnect License Keys
In today's interconnected world, remote support has become an indispensable tool for IT professionals, managed service providers (MSPs), and organizations aiming to streamline their technical support processes. Among the myriad of remote desktop and support solutions available, ScreenConnect stands out for its efficiency, reliability, and comprehensive feature set. A crucial aspect of utilizing ScreenConnect to its full potential is understanding and managing its licensing. This piece aims to demystify ScreenConnect license keys, their importance, and how they contribute to unlocking seamless remote support.
What is ScreenConnect?
ScreenConnect, now part of ConnectWise, is a fast, reliable, and secure remote support solution that enables IT professionals and MSPs to provide exceptional support to their clients. With features like unattended access, file transfer, and session recording, ScreenConnect facilitates a range of support scenarios, from quick fixes to complex troubleshooting.
The Role of ScreenConnect License Keys
A ScreenConnect license key is essentially a unique code that activates the software, allowing users to access its full range of features. This key is crucial for several reasons:
Types of ScreenConnect Licenses
ScreenConnect offers various licensing models to cater to different needs:
Managing Your ScreenConnect License Key
Effective management of your ScreenConnect license key involves:
Best Practices for ScreenConnect License Key Management
Conclusion
ScreenConnect license keys are more than just a formality; they are the gateway to efficient, secure, and scalable remote support. By understanding the importance of these keys and managing them effectively, organizations and IT professionals can ensure they are getting the most out of their ScreenConnect experience. As remote work and support continue to evolve, solutions like ScreenConnect, backed by proper licensing, will play a pivotal role in shaping the future of technical support.
Here’s a short informational piece about a ScreenConnect license key.
For professional use, you need a paid subscription. These are not "keys" in the traditional sense (like a 25-character alphanumeric code). Instead, they are cloud entitlements tied to your login credentials.
Enterprises sometimes search for a "temporary license key" to evaluate self-hosting. Solution: ConnectWise provides a 14-day, fully-functional trial license that supports 5 technicians and 50 agents. No crack required.
Understanding the psychology helps address the problem.
Store the key in a password manager. If you lose it, contact ConnectWise support with your invoice number.